McLean, VA, September 2019: OST, Inc. received an Enterprise Customer Relationship Management (ECRM) Support Services contract from the Federal Emergency Management Agency (FEMA) Federal Insurance & Mitigation Administration (FIMA).
OST will support the establishment and management of a FIMA ECRM Center of Excellence (CoE) to extend best practices, tools, and techniques across all FIMA offices, programs, and directorates. This includes creating a high-level ECRM strategy to build future applications to improve the total customer experience. The CoE will also develop and deliver training courses and guides for FIMA staff on the most effective use of SalesForce.
OST will use an Agile methodology to support the delivery of a tailored Salesforce solution that provides a smooth, seamless, and transparent flow of information to all stakeholders and partners. The contract will allow OST to support FIMA’s efforts in design, development, software testing, change management, and project management. Support will also be provided to integrate operations across programs, generate Business Intelligence and provide customer insight by analyzing customer engagements.
About OST: OST, Inc. (Optimal Solutions & Technologies) is a provider of C4ISR, Digital, Cyber, RD&E, SETA, Logistics, Managed Services, and Smart technologies. OST serves several industries, including aviation, defense, financial, health, insurance, utility, and transportation. OST’s client base consists of Fortune 1000 companies and public sector organizations including the U.S. Department of Defense (Air Force, Army, Navy and Joint programs), Commerce, Education, Energy, Homeland Security, Housing and Urban Development, Transportation, Treasury, and Veterans Affairs, and state and local governments.
OST is externally appraised/registered at CMMI-DEV Level 3, CMMI-SVCS Level 3, ISO 9001:2015, ISO/IEC 20000-1:2011, ISO/IEC 27001:2013, ISO 10002:2018.